The supervisor (guy) needs training. He asked us what kind of water we wanted when we were just seated, only to find out it was $2 each. Just be careful, as they don’t tell you the price beforehand. But the food is really good! It's just that the supervisor made the whole experience frustrating. I would appreciate it if he had told us the price beforehand.
Great experience for the price, and there's a great selection of songs. Even if a song isn't in the database, you can find it using the YouTube function.
"Usually, the staff here are very friendly and helpful. However, today (10/31/24) I was served by an arrogant young man with unusual hair. From the start, he seemed high-strung and unpleasant! When I asked him a simple question, he answered in a sarcastic tone. The older ladies and the Chinese gentleman are very polite. People come here to have fun; please hire someone with basic courtesy."
Terrible system. For the entire two hours, the microphone volume fluctuated between soft and loud. Worse, the speaker kept making a sharp siren noise; I'm unsure if the room was too small. We entered the room a few minutes after 9 pm because the staff was cleaning. However, our room ended 5 minutes before 11 pm. We could have sung another song if Teo Heng at Canberra hadn't shortchanged me and my girlfriend. Lousy system and bad service.
The old woman working at the counter gave us death stares and didn't want to let us in, apparently because we looked like gangsters. They told us to come at 8:15, so we waited outside and arrived at 8:15 since we didn't have a booking. However, they let in a couple who arrived later. Absolutely shameful!
"I had a fantastic time! The staff were friendly and very accommodating. There were numerous song choices, and you could even search on YouTube for any song you wanted. The room was simple but spacious, comfortably accommodating the three of us in the small room we booked. Overall, it was a wonderful experience!"
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