I waited nearly 45 minutes for my food at the Canberra McDonald’s, which is unacceptable for a fast-food restaurant. The workers, despite being overwhelmed, were professional and hardworking. I even witnessed a staff member being shouted at, which was heartbreaking.
The real issue here lies with the management. It’s clear they've failed to address the inefficiencies, leaving the staff to bear the brunt of customer frustration. Shame on the management for not stepping up to fix this and for letting their workers take the fall. Shame on them.
The restaurant always takes a very long time to fulfill orders, regardless of how busy it is. Furthermore, there's always a mistake with my takeout orders. I ordered through the mobile app, did some shopping at NTUC, and when I returned, my food wasn't ready. I went for a walk and came back for my order.
I ordered a McGriddles Stack, which should have come with two sausage patties and bacon, but I received a normal Mcgriddle Sausage. The Milo was also very diluted, and I ordered it without ice because it's always diluted. This wasn't the first time my order has been packed incorrectly, and especially when you're hungry, you can't walk all the way back to exchange it. Nor do you have the time to unpack everything in front of them to check the order. It doesn't make sense that these staff members are paid to pack our orders. I hope that every staff member can double-check before handing over the order. I don't mind waiting; I just want my order to be correct.
Terrible. The pharmacist was late for work, arriving at 8:08 pm, which caused a queue of people to wait for him.
There is always no pharmacist. This is a useless counter.
"This Guardian has really nice and friendly service! They have a lot of items, which makes it easy for customers to find what they need. All the staff are really good đź‘Ť"