A staff member named Helen was rude and had an attitude. She was an older person who wanted to take charge of customers' requests. I see so many bad reviews here, and I can understand why. The best part is that my feedback to KFC HQ received no response. Power... They don't deserve even 1 star.
I really liked the cereal chicken; the cereal itself was particularly good. In fact, their coleslaw and mashed potato are a must-buy for every visit. It has evolved tremendously, from serving with cutlery (e.g., plates, forks, spoons, and bottled ketchup/chilli) to now using automatic kiosks. Let's hope this brand continues to thrive, as we see more and more foreign competitors approaching aggressively (Texas Chicken, Popeyes, Jollibee, 4Fingers, and Korean Fried Chicken).
The tables were quite crammed together. The black coffee was very bitter. Food-wise, the standard was the same as other branches. Tried the new flossy chicken porridge, which was interesting. Liked the KFC pepper, which goes very well with porridge.
Here's the edited review:
The team and the manager are very good. Customer service is very good throughout all KFC outlets I have gone to. Fresh chicken. Short waiting time. Clean place and great atmosphere. Very good.
Update today: Breakfast availability is random.
Previous: One of the cleanest and better KFC outlets in the Sembawang/Yishun area. It’s located in Canberra Plaza, which is opposite the Canberra MRT station. We love the crunchiness, taste, and size of their freshly fried chicken and Zinger burger set.
Very helpful people and good customer service. Telaga was one of the people who served me. She was very nice, polite, and very friendly. Good to have people like Telaga.
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