We visit a couple times a week, and food prices are good. The only problem is their fruit always seems to be less than fresh. Multiple times we had to return one or more pieces as the person packing the fruit is always trying to hide one bad or fungus-covered fruit at the bottom or under the tickets/labels. Really wish they would stop trying to sell bad fruit, as we no longer buy from them and instead recommend always taking the train to Northpoint Cold Storage for your fruit needs. NTUC's vegetables are perfectly acceptable, just not their fruit.
The experience was bad. I couldn't find any of the products I wanted, so I approached a lady in her 40s-50s. I asked her nicely about the product, showing her a picture. She didn't know what product it was, so she asked me. I replied that it was a type of biscuit. She replied, in Chinese, "Oh, I don't know leh. I'm not from the biscuit section." This was kind of rude to me. Doesn't FairPrice have scanners or computers to check if a product is available, or do staff usually have to go to the section and check for us? All she did was say, "Oh, I don't know leh." I had to search around the store to see if anyone else could help, but there wasn't anyone. I was so disappointed!
After about 10-15 minutes, I found another staff member. She was in her 20s. I didn't see her name clearly, but she was Ms. Lee ( ) Lin. Sorry if I sounded rude. Anyway, she helped me with my problem. She went to two different sections for two different products. Even though she couldn't find them in the end, her approach was way too different from the older staff member's approach. She also recommended that I go to a bigger store. Please praise her and allow her to set an example for other staff members working there, so that customers like us can have a better experience.
Staff are friendly and professional, shouting a greeting every time someone orders.
Food is also nice and comes at an affordable price. It's a very nice place to sit down and have a bowl of ramen.
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