Shop Reviews

Went for a pre-departure PCR test on a public holiday. The results were out that same evening. An aunty at the front desk performed the registration pretty fast and politely. I faced some difficulties filling up the health declaration, but the doctor there was very helpful in guiding me. Overall, good job. Keep it up.

Here's the edited review: "This was my first time at the clinic (decided to give it a try) as there was a long queue at the usual clinic I visit. The receptionist was not welcoming and did not even give eye contact when asking for NRIC. Already feeling very unwell, and to be met with this kind of lacklustre service attitude. No empathy at all. I decided to just leave the clinic without even registering and just queue for the usual clinic. I suggest visiting VivaMedical at Level 2. Now I understand why one clinic is empty and why the other has a long queue."

Thank you for going above and beyond for your patient, Doctor Chong Jia An. My mum and I are truly appreciative of your assistance and generosity, for taking precious time to explain her LPA with great clarity. Obviously, the effort when working with the elderly is often doubled; however, he was very patient, making sure she understood the terms and conditions. He explained in ways that were easily relatable to an older person. I would certainly recommend MyDoctor@Canberra clinic for LPA; I’ve learnt some important information myself as he explained. His genuine care for his patients is a huge plus point. Great job Doc!

Got my mum’s LPA and AMD done here. The queue system is fantastic. The number of people in the queue is displayed on a TV screen, so you know exactly the number of patients ahead of you. You will get an SMS alert when it’s almost your turn, so you can grab some food at the nearby food court while waiting. Dr Chong was extremely patient and detailed in explaining both LPA and AMD to my mum, making sure that she understood the legal implications before signing. The service staff at the reception were also very friendly. Highly recommended.

Went for a Covid-19 swab test. The receptionist was a bit strict, but understandably so due to current Covid-19 rules and cases. The doctor was knowledgeable and friendly. All procedures were well explained before conducting them. Recommended.

The queue management leaves a lot to be desired. Registered at 9 AM, with an SMS indicating 2 patients ahead. Through the HealthHub website, I noticed the number of patients ahead kept increasing to 4 or 5, then reduced to 3, and then went back to 4. I went to the clinic to ask, and the receptionist shared they would ask the doctor. Five minutes later, the receptionist shared they would move me to the next slot. At 10:35 AM, more than 1.5 hours later, another patient went in, and I was still seeing 3 patients ahead of me. If you're visiting this clinic, please note that even 2 patients ahead can still mean a more than 1.5-hour wait, as they will insert patients into the queue ahead of you.

This clinic is definitely one of the best I've experienced. The ladies at the reception were exceptionally friendly and welcoming. Dr Chong was very friendly and professional. Definitely the best around Canberra!!!

A good clinic with a harmonious environment. The doctor in charge is understanding. They care to explain things patiently if you have concerns. The three counter staff are attentive, helpful, and friendly on every visit.

I registered online for NIR registration and sent WhatsApp messages to the number indicated on the website. Despite sending so many messages to inquire, I received zero response. I called the Canberra outlet and was advised by the lady who said this is handled by the back office, and she doesn't have their number. So, this clinic does not communicate with other outlets or departments. The conversation with the lady who answered the phone was like going to a wet market to buy vegetables. It was a terrible experience, and not professional at all.

I went for an ART swab. The doctor did not wear any PPE other than gloves and a face mask. After the swab, he placed my ART kit beside the previous patient's ART kit. There was hardly any communication between the doctor and me. While perhaps the doctor will mentally remember which kit belongs to which patient, and perhaps he feels that his PPE is sufficient, it does not appear to follow best practices.