It's good only when you forget to buy an item or two from other places, and this NTUC can be a backup. It's bad when you really want to go grocery shopping, and they only have a limited selection. It's worst when you go at 8:30 AM, or even just in the morning, as many items are out of stock or pending restock. Sometimes, items take a few days to be restocked; it's as if they don't bother to keep up with their inventory, and items are always out of stock for three days before they are restocked. I've encountered this many times already, and it always feels like a wasted trip.
On the brighter side, there are ATMs inside, and you can also buy Toto/4D. It's also nearer to walk from my place than to Sheng Siong, which is a bit further but stocks a lot more items.
Gavin Ng
4
If you’re looking for a wider range of products and brands, this NTUC FairPrice outlet might not be the best for you.
Nonetheless, it provides sufficient quality products for the neighbourhood in Canberra, including fresh vegetables, meat, frozen foods, seafood, and more.
They also have OCBC and DBS/POSB ATMs inside if you require simple banking facilities.
A good point is that it’s on the same level as the car park, so after groceries, you can simply walk to your lot and load up your stuff.
Sharon Chong
1
The staff is so unfriendly, unhelpful, and unreasonable at the self-checkout counter! They refused to help and refused to let me go over to the cashier! They need to understand that not every customer is familiar with how their self-checkout system works!
Shani Shin
4
I'm very satisfied with your cashier, Indrani. She's helpful and friendly. She approached me spontaneously when I was trying to use the "Scan N Go" machine. Thank you!
Zahira Banu
1
Came across a staff member named Indrani on Sunday, December 8, 2024, at 7:30 PM, who was very unfriendly and pulling a long face when we approached the self-checkout counter. The machine stopped halfway and prompted for assistance, and when I approached her, she came unwillingly to tap it to proceed. I asked if I should weigh the apples. She did not reply or acknowledge me at all but simply walked away and came back with the price sticker, which she handed over to me with a sullen expression. Come on, we don't want this kind of attitude. This is the first time I've encountered such a rude NTUC staff member!
Wei Long San
2
The watermelon was not fresh. I bought it on the way home. When I tried to eat it, I noticed it had already turned sour, so I had to discard the whole piece.
Hameeda Hasan
1
Quite shocked to see the condition of this wrap during my visit on 11th May. It was extremely mouldy. The best before date was clearly stated as 3rd July. Would the department staff or branch manager please look into this seriously? Thank you.
Ced
1
I was served by Jessica Yip a few times before and found her to be curt and unfriendly. She always had a long face. She offered no smiles, "please," or "thank you" when completing payment transactions. Her attitude was super terrible and horrible. đź‘Ž
Seriously, NTUC should send her for retraining or place her in a non-frontline position instead of letting her ruin customers’ buying experience and mood at the Canberra outlet.
Si Seng
1
The meat and vegetables that I bought were all not fresh, despite being bought at the usual price.
Aik Wah
1
Walked out, forgetting to take my receipt and bonus stamp receipt. Walked back in to retrieve it. No other customers were at the checkout I used earlier, but a staff member had just walked away from it and was putting a receipt in the waste paper basket. I “dug” it out (there were only 2 other receipts in the barely used basket), and the staff member said I was lucky she hadn't torn it up. The issue wasn’t whether it was torn or not; the issue was, where was the bonus stamp receipt that had been taken from the bottom of the purchase receipt?
Another experience over the past year:
I was queuing for the self-checkout counter; one other person was ahead of me. It was 10:28 PM, but 7 of the 8 self-checkout counters were already closed. As I was approaching the last one after the previous person was done, the staff member said it was already closed and that I had to go to the cashier counter, which had a queue building up. They always close down the self-checkout counters at 10:30 PM, and by that time, only one cashier counter is still open. Of course, I just put the item back and walked off, as it wasn’t the first time I had had a bad experience there.
Two other experiences involved being told the NETS machine was already closed at the cashier counter. Another time, my card was not working, although I used it every day and had used it at the same NTUC the day before; another staff member beside them also nodded, indicating it wasn't working. It was working, by the way, and I know how POS and NETS machines work. All three previous experiences regarding the POS/NETS being closed were with the same staff member and all occurred around 10:30 PM. What coincidences!
There was also a time I was looking at the Halal poultry section and found pork meat placed right there. I was there around 10:40 PM, and most of the chilled product lights were switched off or had blinds covering them. This just showed how the staff members simply switch the lights off and roll down the blinds without checking.
Of course, there were times when I had a good experience. For example, when I left a bag of groceries behind and was walking back, a staff member actually went out with my bag to pass it to me at the escalator.