A staff member told me that prepaid and postpaid were the same, claiming that with prepaid, you "just need to top up extra balance and it will deduct every month." I told him I wanted postpaid, but he insisted they were the same, so I went with his recommendation. However, it turns out it expires after 30 days, and I was not informed of this! This caused a lot of inconvenience, as I had to travel all the way to Orchard to get things fixed 😩. I still have to wait up to a week to get the number back 🫠.
Andrew Wang
1
I recently decided to give SIMBA a shot since Singtel's bills were getting insane.
It has been 2 weeks with them, and I can honestly say that it has been the worst experience so far. I have been getting 1 bar signal (maximum 2 bars) whenever I am home. My house is not anywhere "ulu" or "deserted" by any means; my signal has always been full bars with other providers.
I tried reaching out to them via the customer service option within their app and was redirected to send an email. After sending the email, an automated email was sent to me, directing me to fill out this webform to illustrate my problems again.
After hours, someone from SIMBA replied to me and asked a series of questions, and I was told to reply to the email directly. Guess what? The automated email told me to resubmit the same webform again.
This time they replied to me after a few days, asking me details like my mobile number and email address? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your webform.
After being left hanging for a few days, this is not the type of update I hope to hear.
Due to the lousy connectivity, people sometimes cannot contact me through my line, and I lost a few business and job opportunities.
I signed the plan mainly for the add-on data roaming. The local connection is already horrendous. I cannot imagine the connection when I am overseas. Maybe I will be left to decompose somewhere.
To sum up, the quality and customer support are horrible. I just ported in, but I will port out soon.
Anyway, I’m being forced to give a 1-star review. If there were a negative option, this would be a -10 at least. Not sure why this is 4.1 stars on Google. Just don’t sign. Trust me.
Soh Qing Mei
5
Joseph helped me with my phone setup, and was very helpful.
Teck Tan
5
Ben and Keith are friendly, helpful, and fast in assisting me. I would recommend looking for them.
Suzanne Teo
5
I would like to thank Crystal for her patience and help in processing my senior SIM card yesterday, 28/2. After installation, this pleasant lady gave me a good explanation and **demonstrated** how to check and top up my account and **manage** auto roaming. She **provided** clear answers to my queries. I am impressed by her positive and friendly attitude. A good **teamwork** atmosphere at this outlet, indeed!
Wei Ming Seah
5
On April 1, 2024, from 8:45 to 9:00 PM, there was a queue of about 5 people ahead of me. I witnessed a Lady service officer clear the queue with politeness and patience toward everyone. She explained the steps and made adjustments to my HP. She also guided us on how to DIY should we change the settings on the HP again. Professional and excellent service!
Ahmad Mahmud
5
Thank you Keith for guiding me to link my card.
Ann Koh
5
I was at SIMBA Canberra on June 6 and was assisted by Cheryl. I was impressed by her helpfulness and positive attitude in supporting customers like myself. I didn't make a purchase but was there to seek help, as the call function was not working after I installed the SIM card into my new phone. Cheryl was polite, patient, and listened attentively when I explained the issue. She checked my phone to ensure the settings were correct, and after some tapping and clicking, the call function was finally enabled! I was so happy and thankful to Cheryl, who went the extra mile to help and support SIMBA’s customers. Thanks so much.
Grateful, Ann
Justin Kee
5
Firstly, I would like to praise and appreciate one of the staff at the Simba service center at Canberra Plaza. He is a young man, very service-oriented and very patient with the customer. My family has all used Simba's service, and yesterday my mum bought a new Oppo phone from the shop. He was very nice and even told my mum the differences between each phone. He is a very helpful and friendly staff member. He deserves some positive feedback from us.
William Teh Chee
2
Poor customer service at the Simba Canberra outlet.
I have been waiting for more than 2 weeks to activate my Simba SIM card. (Porting in from another telco to Simba postpaid) And until now, still no response. One of the staff members had an 'ah beng' attitude, showing no patience when I asked him a few questions.
To the management of Simba, could you please audit your customer service at this branch?