Shop Reviews

"Useless staff. They couldn't tell the difference between prepaid and postpaid plans. The service expires after 30 days, and I wasn't informed of this! It was a super inconvenience to travel all the way to Orchard! And the line quality is no good!"

Very good. I got M1 Maxx here last time, as they recommended it instead of Simba because the coverage is better. I saw another person getting M1 Maxx here a while back too, though I think there are other telcos available, but I didn't ask. I asked them why they were using Simba and if they could use another telco. They said they could open the bill under another company or something. I didn't really understand, but it's good.

The network was horrible, and the lady who served me acted like she didn't want to. I don't know where she learned her customer service skills. I wonder if she has any customer service experience.

I had some issues changing my plans online. I sent several emails, but they were unsuccessful. Eventually, I went to the Canberra outlet to resolve the issue. Mr. Jonn contacted his back-office staff. It took some time, but they eventually solved the problem. Thanks, Jonn. I appreciate your efforts. All the best.

I needed to transfer my eSIM from my iPad to my mobile phone, but I was asked to pay $5 for the QR code. Other providers offer this for free.

The Cream Cheese Beef Burger 🍔 was delicious 🤤. The beef patty was juicy and tender, with a generous amount of cream cheese and lots of caramelized onions. 🧅 My order was served less than 5 minutes after I placed it via kiosk; I was very impressed with their speed. However, the staff weren't smiling when I interacted with them. All of them were expressionless. It doesn't cost anything to smile at customers when serving them.

"I ordered the beef coney dog combo and was disappointed. The hot dog wasn't snappy, and the topping was cold. Even the curly fries were cold when served. Only the root beer was good."

Root beer is so nice. The burger is good. The food and drink collections are at two separate counters. You collect your food opposite the shop. To collect your drink, you give the receipt to the counter staff inside the shop.

Good food, conveniently located on level 1 opposite the MRT. I had the mozza burger, fried chicken, and cheeseburger. The mozza burger is awesome, with a great portion and lots of vegetables. The fried chicken is a little salty, but overall very tasty and yummy. The best part is that curly fries are served, along with a huge root beer float. The mug is satisfying to drink from. Service is decent. At an estimated $10 per person, it's alright. The standards are above McDonald's and slightly below Shake Shack. I will return.

"I really wanted to like this place, but there's just nothing special about it. The wait time is huge, around 40 minutes even during off-peak times. The burgers are very dry and simple, and the curly fries are just okay. The only good thing was the root beer float, but I don't think it was worth the visit. There are so many burger places in Singapore; this one is avoidable."