Shop Reviews

"Usually, the staff here are very friendly and helpful. But today (10/31/24), I was served by an arrogant young guy with funny hair. From the start, he seemed high-strung and impatient. When I asked him a simple question, he answered in a sarcastic tone. The older ladies and the Chinese guy are very polite. People are here to have fun; please hire someone with basic courtesy."

The ever-so-reliable Teo Heng! It's reasonably priced, and you can often walk in without a reservation for a quick karaoke session. Canned drinks are $1 each.

The old woman working at the counter gave us death stares and didn't want to let us in, apparently because we looked like gangsters. They told us to come at 8:15, so we waited outside and returned at 8:15 since we didn't have a booking. Then they seated a couple who arrived later. Absolutely shameful!

"Some songs still haven't been updated. Convenient location."

"Nice place to spend time. Got a small room for four."

Good service! Very clean, and the rooms are new.

Terrible system. For the entire two hours, the microphone volume fluctuated between soft and loud. Worse, the speaker kept making a sharp siren noise; I'm not sure if the room was too small. We entered the room a few minutes after 9 pm because the staff was cleaning. However, our time stopped five minutes before 11 pm. We could have still sung a song if Teo Heng at Canberra hadn't shortchanged me and my girlfriend. Lousy system and bad service.

First time writing a review here— I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is “Customer Experience.” Well, like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for. Here’s our story: We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment and no one was home. Surprisingly, the line was marked as “activated” by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: “Check with ISP.” Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything and that she had to wait for an email from the broadband team. It was a wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and that we now had to pay SGD 70 for a technician visit. Customer experience so far: * No notification that activation had failed since March 5, despite the internet being activated. * Wasted trip to their store with no support. * Long wait times with generic, AI-generated/refined replies. * No direct contact—email signatures lack any phone extension or DID. They won’t call, no matter how you request it. Once you’ve signed up, that’s it. You’re locked in under their terms and conditions. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wants the customer to perceive. If they really wanted to improve, they wouldn’t want customers to perceive that. So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for. Beware.

I recently decided to give SIMBA a shot since the bills for Singtel were getting insane. It has been two weeks with them, and I can honestly say that it has been the worst experience so far. I have been getting a one-bar signal (maximum two bars) whenever I am home. My house is not "ulu" or "deserted" by any means; my signal has always been full bars with other providers. I tried reaching out to them via the customer service option on their app and was redirected to sending them an email. After sending the email, an automated email was sent to me, directing me to fill in a webform to illustrate my problems again. After hours, someone from SIMBA replied and asked a series of questions, and I was told to reply to the email directly. Guess what? An automated email told me to redo the same webform again. This time they replied after a few days, asking me for details like my mobile number and email address???? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your webform. After being left hanging for a few days, this is not the type of update I had hoped to hear. Due to the lousy connectivity, people cannot contact me through my line sometimes, and I lost a few business and job opportunities. I signed up for the plan mainly for the add-on data roaming. The local connection is already horrendous; I cannot imagine the connection when I am overseas. Maybe I will be left to decompose somewhere. To sum up, the quality and customer support are horrible. I just ported in, but I will port out soon. Anyway, I'm being forced to give a one-star review; if there was a negative option, this would be a -10 at least. I'm not sure why this is 4.1 stars on Google. Just don’t sign up, trust me.

I had some issues changing my plans online. I wrote several emails, but to no avail. Eventually, I went to the Canberra outlet to resolve this. Mr. Jonn contacted his back office staff. It took some time, but they eventually solved the problem. Thanks, Jonn. I appreciate your efforts. All the best.