April 20th. When I came into the clinic, I noticed the staff kept shaking their heads and sighing because there was a lineup. I informed the staff that I was there to see the doctor because I had a fever and wanted a medical certificate. The staff responded, "So, you want a medical certificate, lah?" I said I'd let the doctor check me first. After I went in, the doctor said, "Don't ask my staff to give you a medical certificate." I was like, "?????". Is it my fault because I didn't know how the clinic works?
Doctor Tan was detailed in his explanation. However, the clinic staff seemed distracted by the payment process. One of them claimed to have explained the medication, when she had clearly only explained the product I was purchasing. When I asked about the medication, she insisted she had already explained it instead of explaining it then. It was a turn-off, so I walked away, and she followed me, trying to explain herself. Nevertheless, they are not rude people, so 3 stars for that.
This is my second visit, and both the front desk and the doctor were friendly on both visits. Doctor Wong listened well to our concerns, unlike other doctors elsewhere. This wasn't just due to the time of day; I went both during and outside of rush hour, and they were still very approachable and friendly. 👍🏻
"This is the worst clinic I've been to. When you're sick, the doctor claims it's just a normal cough and flu. I saw the doctor at 9 am, and they gave me only one day of medical leave, saying I just felt feverish and had a viral cough and the flu. They prescribed only cough and flu medicine and told me to just rest at home. By 4 pm, I had a fever of 37.9°C, and at 6 pm, my temperature went up to 39.6°C. Now I had to go back to a clinic. I called their phone four times, and no one answered after 6:20 pm. They said it's a MUST to take an ART test.
I didn't go back to the same clinic because I think they treat patients differently, especially when it's your company doctor, paying $5 for $5 treatment. I went to another clinic, and the doctor prescribed stronger medicine and antibiotics. Just choose your doctor wisely, especially when you're really sick. Not everyone is just there for the medical leave!"
Went to see the doctor for a sore throat and pain medicine. I walked in around 8 pm and asked if they were open. They said yes, but my mask was damaged. The receptionist and nurses on the night shift were so nice, helpful, and polite. They went the extra mile and provided me with a free mask when I asked if they could give me one before I came in! I am so happy and grateful for such a kind gesture. They didn't stop me from seeing the doctor. I am really very thankful to the night shift nurses working on August 2, 2023, at 8 pm. I didn't manage to get both ladies' names, but thank you so much for letting me in and going the extra mile by providing me with a free mask before I entered the clinic to see the doctor. Next time, I will bring an extra mask when seeing the doctor. Dr. Ivan is a very professional doctor, neat, clean, and very patient. He listens well to the patient, and I felt well taken care of. Thank you, Viva nurses, receptionist, and doctor! I had a very good first-time walk-in experience with this clinic and will visit again if needed.
Today at Canberra Plaza's Gogo Sushi... While I was queuing to pay, I saw a "$1 off (with a minimum $12 spend)" promotion tag at the counter. When it was my turn to pay, my total was $12, so I told the counter person and pointed to the tag. She then told me to wait a minute and called for her superior. The superior came and said the promotion required a review (survey). I agreed and said I would do so, letting others pay first. I stepped aside and scanned the code for the review. After only a few seconds on the review website, he suddenly added that the $1 off (minimum $12 spend) was eligible for the next purchase. So I said never mind and just paid the $12 total. I was a bit unhappy with the service because the promotion tag didn't state it was only for the next purchase, and the superior didn't explain it well earlier.
I am a regular customer at this shop and usually have no problem using my POSB debit card. Today, I presented my POSB debit card, which expires in 2027. The lady, Moyan, didn't know how to process the debit card and kept saying it wasn't working. If Sushi Express is unwilling to honor this deal, then they shouldn't offer the POSB promotion. The way this lady, Moyan, speaks to customers is impolite and unfriendly. Highly not recommended! 😡😡😡 I will not be going back!
"I had a fantastic experience at Canberra Sushi Go Go! I visited late yesterday afternoon and was greeted by the lovely staff member, Kok Chin, who welcomed me with a warm smile. Despite being busy and working alone, she took pride in her job and made my day with her exceptional customer service. The sushi was fresh and delicious, and the service was excellent, even during a busy time. The prices were also very reasonable. Thank you, Kok Chin, for making my visit so enjoyable!"
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