Shop Reviews

The staff didn't ask how many were in my party and split my table. They weren't polite or respectful, and there were plenty of empty tables! The coffee was diluted, and the sandwich was terrible; the toast was like a biscuit 🍪. I remember the prawn noodles were on the Ya Kun menu last time, but they're not there anymore.

I've been to this outlet many times because I live nearby. There's an auntie who makes coffee there, and from day one, she's been staring at me like she's unhappy. What's worse, she makes the worst coffee. Ya Kun coffee is expensive, but at least it should have a standard. The moment I see the auntie making coffee, I won't buy it again!

"I'm usually a fan of Ya Kun, but this outlet disappoints me so much. The cashier, a young Malaysian lady with brown hair, was incredibly rude. I was standing in front of her, and she was using her phone despite seeing me. After I told her my order, she didn't acknowledge it and proceeded to payment. She didn't ask about the payment method either and seemed to assume it was paywave. There was no "thank you," or any other words from her. Did Ya Kun hire someone who's mute?"

"How is it acceptable for your female cashier, whose primary responsibility is to take customer orders, to wear an earpiece while working? (I ordered “Set F,” but she gave me “Set A.”)"

The worst teh peng I have ever drunk. It's literally diluted with no tea smell. The staff were chatting with someone (not a customer) about jewelry and let those in the queue wait. The tables were also dirty. There were three people working, or rather, just chatting away.

I approached a staff member to politely ask them to clean a dirty table. She pointed somewhere above her head and said it wasn't her job. The other three staff members turned to look at me, then turned back and continued with their tasks. I then asked the cashier if I needed to ask every staff member who could clear the table, but she ignored my question as well. I suggest placing a feedback QR code so customers can share their experiences more easily.

We've been dropping parcels as a seller at this place for many years, since it first opened. As a seller, time is money, and accountability is very important. We've worked well with the staff, especially Siva, even though she's only been working here for about a year. She is efficient and knowledgeable when approached for advice. We look forward to working with her and the place for years to come!

Premium SG used to be my go-to drop-off point for my Shopee/Ninja orders when the larger Chinese man worked there. After they switched to the Indian lady, the service level dropped. She lacked professionalism and asked me to scan my own parcels (I have at least 50 parcels per drop-off), even though they get paid per order scanned. If I asked her to scan my parcels, she would do so unwillingly, throwing the parcels and generally showing poor customer service. Nowadays, I drop off my parcels at the shop next door, SIMBA; they are more friendly and happily scan my parcels for me.

I always visit this drop-off point for seller drop-offs. The staff, a friendly and helpful lady (I believe her name is Siva), is great. So far, I've had no issues. Their break times are also scheduled during non-peak hours, and the location is convenient.

"Ms. Siva, a member of the staff, provides excellent service. She thinks outside the box to assist with requests. Well done."