Doctor Tan was detailed in his explanation. However, clinic staff seemed distracted by the payment process. One of them claimed to have explained the medication, when clearly she had only explained the product I was purchasing. When I asked about the medication, she insisted she had already explained it instead of just explaining it then. It was a turn-off, so I walked away, and she followed me, trying to explain herself. Nevertheless, they are not rude people. So, 3 stars for that.
April 20th. When I came into the clinic, I noticed the staff kept shaking their heads and sighing because there was a lineup. I informed the staff that I was there to see the doctor because I had a fever and wanted a medical certificate. The staff responded, "So, you want a medical certificate, lah?" I said I'd let the doctor check me first. After I went in, the doctor said, "Don't ask my staff to give you a medical certificate." I was like, "?????". Is it my fault because I didn't know how the clinic works?
This is my second visit, and both the front desk and the doctor were friendly on both visits. Doctor Wong listened well to our concerns, unlike other doctors elsewhere. This wasn't just because of rush hour; I went both during and outside of rush hour, and they were still very approachable and friendly. ππ»
I almost always have a bad experience whenever I come to this clinic. But sometimes I have no choice because other clinics are closed. During my recent visit, the male doctor sounded very arrogant. I was describing my symptoms when he cut me off and sounded condescending. For context: I told him my esophagus hurt, but he interrupted me with an irritated voice and said, "Don't say esophagus, because you don't know which part is painful. Just say chest pain, etc." The funny thing is, in the end, he said it was likely due to gastric issues, so I was right. It couldn't be my trachea that hurt, and I know my body better. Worst doctor I've ever met. π
The nurse was rude when I requested a stool because the air conditioning in the clinic was too cold for a sick child. She rudely brought a stool, saying it was her stool and that it was okay for her to stand while working. I saw four stools stacked up next to her, yet she said they didn't have extra stools. Clearly, she has no empathy for unwell patients. ππ»ππ»ππ»ππ»ππ»
I was just looking for a clinic near my place and stumbled upon Viva. Everyone, from the clinical assistants to the doctors, was very nice to me. I didn't get their names, but the clinical assistant with the hijab and red hair was super warm and friendly! Dr. Ivan Tan is super nice and took his time to go over my concerns without passing judgment or rushing me. A lot of doctors outside don't do this and don't think your concerns are valid, but the doctors here really go over your symptoms and take you seriously! The female doctor here is also good. Well done, Viva!
I always get my sushi takeout from here, maybe 2-3 times a week. The sushi here tastes and is prepared better compared to the Northpoint branch (the rice feels mushy and the sushi isn't placed nicely there).
Also, the employees here are always pleasant and friendly, unlike the times I've been to the Northpoint branch (where they're always unhappy and give me an attitude).
The only thing that could be improved is the lack of sushi variety after 7 PM; most of the time, I can't get my favorite salmon sushi. Other than that, I love having my dinner takeout here!
I am a regular customer at this shop and have no problem using my POSB debit card. Today, I presented my POSB debit card with an expiry date of 2027. The lady, Moyan, did not know how to process the debit card and kept saying it wasn't working. If Sushi Express is unwilling to fulfill this deal, then they shouldn't offer the POSB deal. The way this lady, Moyan, speaks to customers is impolite and unfriendly. Highly not recommended! π‘π‘π‘ I will not be going back!