Shop Reviews

The servers are always fast and polite. The food is always amazing, and they're happy to customize my order to be extra spicy.

The staff is very friendly, and their customer service is outstanding. The food is also good.

The food was very good, and the service was also good.

Excellent service – swift preparation, and the staff were very friendly and helpful with food recommendations. 👍🏻

"Got my mum’s LPA and AMD done here. The queue system is fantastic. The number of people in the queue is displayed on a TV screen, so you know exactly how many patients are ahead of you. You'll get an SMS alert when it's almost your turn, allowing you to grab some food at the nearby food court while waiting. Dr. Chong was extremely patient and detailed in explaining both the LPA and AMD to my mum, ensuring she understood the legal implications before signing. The service staff at reception were also very friendly. Highly recommended."

The queuing system was horrible. Initially, I saw I was third in the queue and closely monitored my number. To my surprise, my queue number kept getting pushed back. I approached a staff member and asked why. She explained that patients in front had missed their place in line and returned, so they were slotted in ahead of me. This shows a total lack of respect for patients' time, especially those who are watching the queue closely to avoid missing their turn.

"Staff Annie & Rachel are very professional, and you can feel their warmth and patience when interacting with them. They make you feel very welcome and brighten my day. Thumbs up for the excellent job! 👍"

The queue management leaves a lot to be desired. I registered at 9 am and received an SMS indicating two patients ahead. Through the HealthHub website, I noticed the number of patients ahead kept increasing to four or five, then reducing to three, and then going back to four. I went to the clinic to ask, and the receptionist said they would ask the doctor. Five minutes later, the receptionist said they would move me to the next spot. At 10:35 am, more than 1.5 hours later, another patient went in, and I still saw three patients ahead of me. If you're visiting this clinic, please note that two patients ahead may still mean a wait of more than 1.5 hours, as they will insert patients into the queue ahead of you.

First time at the clinic (decided to give it a try) as there was a long queue at my usual clinic. The receptionist was not welcoming and didn't even make eye contact when asking for my NRIC. Already feeling unwell, I found this lack of service attitude disappointing. There was no empathy at all. I decided to leave the clinic without registering and went back to queue at my usual clinic. I suggest visiting VivaMedical at Level 2. Now I understand why one clinic is empty and the other has a long queue.

A good clinic with a harmonious environment. The doctor in charge is understanding and patiently explains things if you have concerns. The three counter staff members are attentive, helpful, and friendly during each visit.