I always get my sushi takeout from here, maybe 2-3 times a week. The sushi here tastes better and is prepared better compared to the Northpoint branch (the rice feels mushy and the sushi isn't placed nicely there).
Also, the employees here are always pleasant and friendly, unlike my experiences at the Northpoint branch (where they're often unhappy and give me an attitude).
The only thing that could be improved is the lack of sushi variety after 7 PM; most of the time, I can't get my favorite salmon sushi. Other than that, I love having my dinner takeout here!
I am a regular customer at this shop and usually have no problem using my POSB debit card. Today, I presented my POSB debit card, which expires in 2027. The lady, Moyan, didn't know how to process the debit card and kept saying it wasn't working. If Sushi Express is unwilling to honor this deal, then they shouldn't offer the POSB promotion. The way this lady, Moyan, speaks to customers is impolite and unfriendly. Highly not recommended! 😡😡😡 I will not be going back!
Today at Canberra Plaza's Gogo Sushi... While I was queuing to pay, I saw a "$1 off (with a minimum $12 spend)" promotion tag at the counter. When it was my turn to pay, my total was $12, so I told the counter person and pointed to the tag. She then told me to wait a minute and called for her superior. The superior came and said the promotion required a review (survey). I agreed and said I would do so, letting others pay first. I stepped aside and scanned the code for the review. After only a few seconds on the review website, he suddenly added that the $1 off (minimum $12 spend) was eligible for the next purchase. So I said never mind and just paid the $12 total. I was a bit unhappy with the service because the promotion tag didn't state it was only for the next purchase, and the superior didn't explain it well earlier.
The senior leader who served the customer this morning was very polite and friendly. The food received was also of good quality. Definitely recommended.
"This was an upsize?? I paid extra for this tiny amount of tempura...
AND I asked for a little bit of spice. They added even MORE spice than the regular amount... The staff weren't listening."
Friendly service, and they are prompt with getting your orders ready as soon as possible. Located at Level B1 in Canberra Plaza.
Carpark (HDB rate) and washrooms are available on site.