Shop Reviews

Walked out, forgetting to take my receipt and bonus stamp receipt. I walked back in to retrieve them. No other customers were at the checkout I used earlier, but a staff member had walked away from it and was putting a receipt in the waste paper basket. I "dug" it out (there were only two other receipts in the barely used basket), and the staff member said I was lucky she hadn't torn it up. The issue wasn’t whether it was torn or not; the issue was, where was the bonus stamp receipt that was taken from the bottom of the purchase receipt? Another experience over the past year: I was queuing for the checkout counter, with one person ahead of me. It was 10:28 PM, but seven of the eight checkout counters were already closed. As I was approaching the last one after the previous person was done, the staff member said it was already closed and told me to go to the cashier counter, which had a queue building up. They always closed the self-checkout counters at 10:30 PM, and by that time, only one cashier counter was still open. Of course, I just put the item back and walked off, as it wasn’t the first time I had a bad experience there. Two other experiences involved being told the NETS machine was already closed at the cashier counter, and another time, that my card wasn't working, even though I use it every day and had used it at the same NTUC the day before. Another staff member beside them nodded, agreeing it wasn’t working. It was working, by the way, and I know how a POS and NETS machine work. All three previous experiences regarding the POS/NETS being closed were with the same staff member, and it was all around 10:30 PM. What coincidences! There was also a time when I was looking at the HALAL poultry section and found that there was pork meat placed right there. I was there around 10:40 PM at the time, and most of the chilled product lights were switched off or had blinds covering them. It just showed how the staff members just switched the lights off and rolled the blinds down without checking. Of course, there were times when I had a good experience. Once, when I left a bag of groceries behind and was walking back, the staff member actually went out with my bag to give it to me at the escalator.

The staff at the self-checkout counter is unfriendly, unhelpful, and unreasonable. They refused to assist me and wouldn't let me go to a cashier. They need to understand that not every customer is familiar with how the self-checkout system works.

Surprisingly, its floor area is quite spacious and has a row of "unique" seating for "drinking" in. Otherwise, I think the tea is quite normal, the same as many other bubble tea places. Given the limited choices in this area, with Koi near the MRT and this one in the mall, there aren't many other options. Prices are a bit high and seem to have increased again, as the website shows different (lower) prices. Maybe they forgot to update the website or simply raised them.

I tried their new pancakes! They're super cute and adorable and made to order. They're sold in sets of two. The taro filling was very light, and I couldn't taste much of a difference. I recommend getting the original instead. They are really sweet, though, so it's best to have them with a strong tea!

"Many items were out of stock (see photo). I tried to use a Shopee voucher for winter melon but was told to return after March 25th or choose a lower-value item. Because returning was too inconvenient, I chose the lower-value item. I won't be buying another voucher from this chain again."

The drinks weren't good. I was expectant and looking forward to them, however, the passion fruit green tea didn't taste like tea. Neither did the tea latte, which was supposed to be strong and have double the flavor.

"I love their pink guava tea drink! They make the flavor using real fruit puree, and it's very tasty! Even the plum juice is made 100% from real plum. This is why they cannot alter the sweetness to customer preference. I appreciate their fruit tea."

Closed Shell outlets closed today without any prior warning. I bought a Shopee voucher today, and they don't allow refunds. It's barbaric. People who live in Sengkang will now have to go to town to redeem their vouchers. Another joke. They do nothing to follow up with Shopee for updates. It seems they want to purposely wait until the voucher expires so they can cheat customers out of their money. Your company's attitude really shows.

Friendly staff, especially the person taking the order. The milk tea is nice, and the pearls/bubbles are chewy. If you like strong tea, you can order their double tea latte :)

I like their cute bubble tea egg pancakes, which come in original and taro flavors. They are only available at the Canberra outlet. The pancakes are soft and fluffy, and the taro filling isn't too sweet. I hope they come out with new flavors like cheese and chocolate 😋. I also tried their monthly drink (June edition), the Yakult Kiwi Green Tea, which was refreshing and nice.