Shop Reviews

Terrible system. For the entire two hours, the microphone volume fluctuated between soft and loud. Worse, the speaker kept making a sharp siren noise; I'm not sure if the room was too small. We entered the room a few minutes after 9 pm because the staff was cleaning. However, our time stopped five minutes before 11 pm. We could have still sung a song if Teo Heng at Canberra hadn't shortchanged me and my girlfriend. Lousy system and bad service.

Good service! Very clean, and the rooms are new.

"Nice place to spend time. Got a small room for four."

"Great experience for the price, and a great selection of songs. Even if a song wasn't in the database, you could find it using the YouTube function."

"Some songs still haven't been updated. Convenient location."

"Usually, the staff here are very friendly and helpful. But today (10/31/24), I was served by an arrogant young guy with funny hair. From the start, he seemed high-strung and impatient. When I asked him a simple question, he answered in a sarcastic tone. The older ladies and the Chinese guy are very polite. People are here to have fun; please hire someone with basic courtesy."

I needed to transfer my eSIM from my iPad to my mobile phone, but I was asked to pay $5 for the QR code. Other providers offer this for free.

First time writing a review here— I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is “Customer Experience.” Well, like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for. Here’s our story: We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment and no one was home. Surprisingly, the line was marked as “activated” by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: “Check with ISP.” Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything and that she had to wait for an email from the broadband team. It was a wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and that we now had to pay SGD 70 for a technician visit. Customer experience so far: * No notification that activation had failed since March 5, despite the internet being activated. * Wasted trip to their store with no support. * Long wait times with generic, AI-generated/refined replies. * No direct contact—email signatures lack any phone extension or DID. They won’t call, no matter how you request it. Once you’ve signed up, that’s it. You’re locked in under their terms and conditions. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wants the customer to perceive. If they really wanted to improve, they wouldn’t want customers to perceive that. So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for. Beware.

Very good. I got M1 Max here last time, as they recommended it over Simba because the coverage is better. I saw another person using M1 Max here a while back, too. I think there are other telcos, but I didn't ask. I asked them why they were with Simba, since they could use other telcos. They said they could open the bill under another company or something. I don't really understand, but it's good.

"Useless staff. They can't tell the difference between prepaid and postpaid plans. My plan expires after 30 days, and I wasn't informed! It was super inconvenient to travel all the way to Orchard! And the line quality is no good!"