"Very bad experience. I printed 24 R4 matte photos, and they all turned out overexposed. The staff simply said they print what was sent. If only a few of the photos were overexposed, I would have accepted it. But when all 24 were overexposed, something must be wrong. Expensive, lousy photo quality, and bad service. ☹️"
Unpleasant experience at Northpoint...
Reasons: I bought a photo frame for $18 plus, but it was dirty and the metal hook was rusty. The lady in charge wasn't friendly and told me to clean it myself.
When I got home, I cleaned it and discovered the hook was still rusty.
I made a trip to Canberra to explain the situation at Northpoint to Ms. Belle. She then exchanged the photo frame without any issue.
Many thanks to her for helping.
If only I could give it zero stars, I would. The staff didn't even bother to adjust the lighting in the photo before printing (we printed an 8R family shot) like other shops. The picture is so dark and horrible. Please avoid this shop at all costs, no matter how desperate you are!
The staff was very rude and unfriendly. They mumbled, making it difficult to understand what they were saying. When I asked them to repeat themselves, they were unhelpful. The picture-taking skills were awful; the pictures were ugly and dark. They insisted it would take 30 minutes to collect them. I mean, the pictures didn't even need that much time to edit (because they were ugly). I will not be coming back again.
The staff was nice when taking the photo, but when they showed it, it was on the small camera screen. I couldn't see the details of my eyes. When I called to ask if I could retake the photo, the staff said they couldn't retake it unless the photo was rejected by the government and they received a letter as proof. Very poor experience. I will not recommend them to anyone.
Do not take passport photos or ID photographs here at the Canberra Plaza outlet. The images are terrible; the lighting setup is a joke. A total waste of $16. Seriously, just don’t.